Frequently Asked Questions

Everything you need to know about your FOCALLURE beauty experience.

Are FOCALLURE products cruelty-free?

Yes, we are committed to ethical beauty. FOCALLURE does not test any of our finished products or ingredients on animals.

How long does shipping take?

Standard international shipping typically takes 7-15 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for unopened and unused items. Due to hygiene reasons, we cannot accept returns on cosmetics that have been opened or swatched.

How can I track my order?

Once your order is shipped, you can track it through our 'Track Order' page using your order number and email address, or via the link provided in your shipping confirmation email.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

Are your products safe for sensitive skin?

Our products are formulated with high-quality ingredients; however, we recommend checking the full ingredient list on the product page and performing a patch test before full application.